Electric Grill
Maintenance FAQs

To determine why your ElectriChef grill won’t heat up, follow these diagnosis steps:

1. Is the light on the digital control panel turned on? If not, double-check to see if it’s plugged in. Once you’ve confirmed that the grill is plugged in, check your circuit breaker to see if it has been tripped. If it has been tripped, try re-flipping the breaker. If both the grill is plugged in and the breaker isn’t flipped, then you may need to replace your control board.
2. The light on the digital control panel is on, but I’m still not getting heat. This indicates that there is an issue either with your control board, relay, or heating element. Call us at (800) 442-7207 for additional help.

Depending on the age of your grill, you may have warranty coverage. To buy a new control board, check out our parts catalog.

See previous procedure.

Each ElectriChef grill displays two temperatures – one on the hood of the grill and one on the digital control panel.

The thermostat on the hood of the grill represents the actual temperature inside the top of the hood. When you first turn your grill, this should be close to the actual weather temperature.

The thermostat on the digital control panel represents how hot the heating elements are set at, to reach the desired temperature as you grill (350 degrees Fahrenheit is the preheat temperature).

When you first turn on your grill, these two gauges will vary, however, as the heating element is left on, the temperature on the hood should start to reflect the temperature set on the heating element.

ElectriChef supports both active and legacy models of all our grills. To find the right part you’re looking for, check out our parts inventory.

If you’re unsure of what part you need, feel free to reach out to us.

ElectriChef grills were designed to be maintained easily. We recommend just using warm soapy water for cleaning. The grates on your ElectriChef grill can be cleaned with a grill brush and oven cleaner if desired, without concern of damage. The grates are also dishwasher safe.

For additional maintenance, you can use an appliance polish/cleaner made for stainless steel, though this is not necessary.

No. While the heating element is flameless and uses no combustible fuel, the food and grease you cook is still inherently flammable. Fires can still be ignited from fatty and oily foods.

Yes. Fires can be destructive to the grill. Please do not leave your grill unattended and practice safe and responsible grilling.

Yes. Despite being fully electric, small-to-moderate water usage is acceptable for dousing a fire. Sprinkling or spraying water doesn’t pose a risk of damaging your grill.

ElectriChef grills were designed to be easy to work on. If you feel like you have enough technical competency to repair your own grill, you may do so. ElectriChef technicians are available during normal working hours to help walk you through any repairs over the phone.

The details of your ElectriChef grill’s warranty are outlined here. Please call us at (800) 442-7207 before attempting any repairs to determine if your actions will void the warranty or not.

ElectriChef has many certified service technicians in major markets. To find if a certified technician is available in your area, call us at (800) 442-7207.

How to Replace the Heating Element on Your ElectriChef Grill

1. Turn off power to the grill
   Make sure the grill is completely turned off, unplugged, and cool before beginning any work.
2. Remove the cooking grates
   Lift out the cooking grates to access the inside of the grill.
3. Remove the heat plate or cover
   Take out the heat plate or internal cover that sits above the heating element.
4. Locate the heating element
   Find the heating element inside the grill and note how it is positioned.
5. Disconnect the wires
   Carefully disconnect the wires attached to the heating element. Take a photo before removing them so you can reconnect them correctly.
6. Remove the old heating element
   Unscrew or loosen the hardware holding the heating element in place, then lift the old element out of the grill.
7. Install the new heating element
   Place the replacement heating element in the same position as the old one.
8. Secure the heating element
   Reinstall the screws or mounting hardware to hold the new element firmly in place.
9. Reconnect the wires
   Attach the wires to the correct terminals, using your photo as a reference.
10. Reinstall the heat plate and grates
    Put the internal cover or heat plate back in place, then reinstall the cooking grates.
11. Restore power and test the grill
    Plug the grill back in and turn it on briefly to confirm the new heating element works properly.

Safety note: If you are unsure about any electrical connections, contact ElectriChef support or a qualified service technician before continuing.

How to Replace the Control Board on Your ElectriChef Grill

1. Turn off power to the grill
   Make sure the grill is completely powered off, unplugged, and cool before starting.
2. Access the control panel area
   Locate the control board housing—typically behind or beneath the control knobs or front panel.
3. Remove the control panel cover
   Unscrew and remove the panel or housing that protects the control board.
4. Identify the control board
   Locate the control board and observe how it is mounted and wired.
5. Disconnect wiring connections
   Carefully unplug all wires connected to the control board.
   Tip: Take a photo beforehand so you can reconnect everything correctly.
6. Remove the old control board
   Unscrew or unclip the control board from its mounting position and remove it.
7. Install the new control board
   Place the new control board into the same position as the old one.
8. Secure the control board
   Reinstall screws or mounting hardware to hold the board firmly in place.
9. Reconnect all wiring
   Attach each wire to the correct terminal based on your reference photo.
10. Reinstall the control panel cover
    Put the housing or panel back on and secure it with screws.
11. Restore power and test
    Plug the grill back in and test the controls to ensure everything is functioning properly.

Safety note: If you’re unsure about electrical connections or wiring, it’s best to contact ElectriChef support or a qualified technician.