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P.O. Box 1026
Temple, TX 76503
Temple, TX 76503
ElectriChef grills are made to be easy to repair and maintain. Here are the most commonly asked questions to get you started.
To the right is a list of our most commonly asked maintenance and repair questions. If you don’t see the question have answered, feel free to give us a call at (800) 442-7207 or contact us online.
To determine why your ElectriChef grill won’t heat up, follow these diagnosis steps:
Depending on the age of your grill, you may have warranty coverage. To buy a new control board, check out our parts catalog.
See previous procedure.
Each ElectriChef grill displays two temperatures – one on the hood of the grill and one on the digital control panel.
The thermostat on the hood of the grill represents the actual temperature inside the top of the hood. When you first turn your grill, this should be close to the actual weather temperature.
The thermostat on the digital control panel represents how hot the heating elements are set at, to reach the desired temperature as you grill (350 degrees Fahrenheit is the preheat temperature).
When you first turn on your grill, these two gauges will vary, however, as the heating element is left on, the temperature on the hood should start to reflect the temperature set on the heating element.
ElectriChef supports both active and legacy models of all our grills. To find the right part you’re looking for, check out our parts inventory.
If you’re unsure of what part you need, feel free to reach out to us.
ElectriChef grills were designed to be maintained easily. We recommend just using warm soapy water for cleaning. The grates on your ElectriChef grill can be cleaned with a grill brush and oven cleaner if desired, without concern of damage. The grates are also dishwasher safe.
For additional maintenance, you can use an appliance polish/cleaner made for stainless steel, though this is not necessary.
No. While the heating element is flameless and uses no combustible fuel, the food and grease you cook is still inherently flammable. Fires can still be ignited from fatty and oily foods.
Yes. Fires can be destructive to the grill. Please do not leave your grill unattended and practice safe and responsible grilling.
Yes. Despite being fully electric, small-to-moderate water usage is acceptable for dousing a fire. Sprinkling or spraying water doesn’t pose a risk of damaging your grill.
ElectriChef grills were designed to be easy to work on. If you feel like you have enough technical competency to repair your own grill, you may do so. ElectriChef technicians are available during normal working hours to help walk you through any repairs over the phone.
The details of your ElectriChef grill’s warranty are outlined here. Please call us at (800) 442-7207 before attempting any repairs to determine if your actions will void the warranty or not.
ElectriChef has many certified service technicians in major markets. To find if a certified technician is available in your area, call us at (800) 442-7207.